Table of contents
Improving service provision through better management and measurement of customer satisfaction in facilities management
Matthew Tucker, Michael PittThe purpose of this paper is to investigate the application of a customer performance measurement system (CPMS) to demonstrate how facilities management (FM) organisations can…
3102
Globalisation and corporate real estate strategies
Linda Too, Michael Harvey, Eric TooThe purpose of this paper is to examine the impact of globalisation on corporate real estate strategies. Specifically, it seeks to identify corporate real estate capabilities that…
6937
Is real estate an important factor in corporate valuation? Evidence from listed retail firms
Kim Hiang LiowThe purpose of this paper is to examine whether there is a systematic real estate risk factor in retail firms' common stock returns and whether this risk is priced in the stock…
1842
Using balanced scorecard in operationalising FM strategies
Heidi Rasila, Johanna Alho, Suvi NenonenThe purpose of this paper is to illustrate how balanced scorecard approach may be utilized in implementing organizational or facilities management strategies in workplace…
4875
ISSN:
1463-001Xe-ISSN:
1479-1048ISSN-L:
1463-001XOnline date, start – end:
1998Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Eunhwa Yang
- Dr. Rianne Appel-Meulenbroek