Measuring Business Excellence: Volume 5 Issue 3

Why Strategic deployment?

This article represents the second in a series of articles on the topic of strategic deployment. In this installment the authors consider reasons underpinning the belief that…

Illustrating competence development

This paper is concerned with the issues of developing the competencies of the firm. The relevance of this work is based on the conclusion that competencies are dynamic, rather…

Sustainable development: extending the scope of business excellence models

This paper presents an example of how to integrate the values of sustainable development in a business excellence model. It discusses definitions and measures of sustainable…

Continuous product innovation: A comparison of key elements across different contingency sets

This paper discusses results from an international study of continuous improvement in product innovation. The empirical research is based upon a theoretical model of continuous…

B2b, old economy businesses and the role of quality: part 2 – the more complex possibilities

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions  

Analytic hierarchy process: an approach to determine measures for business performance

This paper discusses the use of the analytic hierarchy process (AHP) in assigning weights to a group of elements. The weighting of elements has two major functions. First, it is…

TQM and business excellence: is there really a conflict?

The shift in focus from TQM to business excellence and recent changes to the EFQM Excellence Model has resulted in suggestions that quality has been marginalised. It has also been…

Pay people right – breakthrough reward strategies to create great companies

The knowledge management spectrum: understanding the KM landscape

Keepers of the knowledge capital: legislating for the new millennium

The knowledge network: knowledge generation during implementation of application software packages

Events

Spotlight on Paul Quintas

People make the difference

Erosion

Knowledge management - history teaches us ...

Why knowledge management is here to stay

A new neuroscience of leadership: bringing out more of the best in people

The role of the reward system for a total quality management based strategy

Common knowledge: how companies thrive by sharing what they know

Managing knowledge for personal and organizational benefit

Knowledge management practices within a knowledge-intensive firm: the significance of the people management dimension

Rewards that drive high performance: success stories from leading organizations

Knowledge creation and management: inseparable twins

Knowledge management: practices and challenges

Caught in the act - how to acknowledge people without turning them off

Whither HR? Don't people matter anymore?

Knowledge: the key to organisational survival

Japanese firms take "people power" to a new level

Focus on the net

The influence of job and career attitudes on learning motivation and transfer

High-performing, loyal employees: the real way to implement strategy

Managing information and knowledge in the public sector

Predictors of learning organizations: a human resource development practitioners perspective