Measuring Business Excellence: Volume 26 Issue 4

An investigation of designing, developing and modifying business excellence frameworks

Saad Ghafoor, Nigel Peter Grigg, Robin Mann

This paper aims to investigate how business excellence (BE) custodians (BECs) design, develop and modify their BE frameworks (BEFs) and to provide a general framework for…

Loyalty program and communication effectiveness as drivers of store loyalty

Aang Curatman, Agus Suroso, Suliyanto Suliyanto

The purpose of this study is to determine the direct effect of a loyalty program on program loyalty and store loyalty and to determine the role of communication effectiveness as a…

Sustainability for competitiveness in firms – a systematic literature review

Gabriela Citlalli Lopez-Torres, Salomón Montejano-García, Francisco Javier Alvarez-Torres, Marcelo de Jesus Perez-Ramos

This paper aims to present a systematic review of the literature on sustainability for the competitiveness of firms to identify the state of the art, significant discussions and…

Corporate governance and environmental disclosure through integrated reporting

Nicola Raimo, Elbano de Nuccio, Filippo Vitolla

In recent years, integrated reporting has emerged as a tool to provide environmental information in an interconnected way. However, in the academic literature, the amount of…

A composite tourism index for the competitiveness of marginal areas: a pilot application in a Southern Italy province

Valentino Moretto, Gianluca Elia, Gianpaolo Ghiani

Differently from traditional approaches that rely on the analysis of single dimensions of the tourism phenomenon, this study aims to experiment a systemic approach based on…

The relationship between environmental cost on organisational performance and environmental management system: a structural equation modelling approach

Nursyazwani Mohd Fuzi, Nurul Fadly Habidin, Sabrinah Adam, Sharon Yong Yee Ong

This study aims to examine the relationship between environmental cost (EC) on organisational performance (OPM) through an environmental management system (EMS) as the mediating…

Website quality and company’s market value: an exploration of SMEs and large firms in the Stock Exchange of Thailand

Mathupayas Thongmak

This paper aims to analyze the websites of small- and medium-sized enterprises (SMEs) and large companies in various industries in Thailand using an automated evaluation tool and…

Investigating the role of interactive social media and halal brand equity on purchase decision-making: direct and indirect effects

Heru Yulianto, Yohanes Sutomo, Dyah Palupiningtyas, Krisnawati Setyaningrum Nugraheni

This study aims to determine the effect of halal brand awareness (HBA), halal brand image (HBI), halal brand loyalty (HBL) on halal brand equity (HBE) and purchase decision-making…

Does structural capital count in human capital-corporate financial performance relationship? Evidence from deposit money banks in Nigeria

Nnachi Egwu Onuoha

The purpose of this paper is to explore human capital and corporate financial performance link from the perspective of human capital theory, resources-based view and balanced…

Balanced scorecard usage and organizational effectiveness: evidence from manufacturing sector

Babajide Oyewo, Olayinka Moses, Olayinka Erin

This study aims to investigate the drivers and impact of balanced scorecard (BSC) usage on organizational effectiveness in manufacturing companies. The objectives of the paper…

Digital technologies and the balance between control and empowerment in performance management

Eirik Bådsvik Hamre Korsen, Marte Daae-Qvale Holmemo, Jonas A. Ingvaldsen

This paper aims to explore how manufacturing organisations’ performance measurement and management (PMM) systems are evolving when digital technologies (DTs) are deployed. It…