Measuring Business Excellence: Volume 25 Issue 4

Editorial

Elio Borgonovi, Americo Cicchetti, Rocco Reina

Improvement of health performance through clinical risk management: the maternal and child pathway

Alberto Sardi, Enrico Sorano, Anna Guerrieri, Umberto Fiandra

To improve the performance both in terms of patient safety and quality of treatments, this research studies one of the most delicate processes of health organizations, that is to…

Conflict management as an organizational capacity: survey of hospital managers in healthcare organizations

Walter Vesperi, Marzia Ventura, Concetta Lucia Cristofaro

The purpose of this paper is twofold. The first objective is to outline the main theoretical framework on the conflict style phenomenon; the second purpose is to understand the…

Measuring gaps in healthcare quality using SERVQUAL model: challenges and opportunities in developing countries

Firas AlOmari

The purpose of this paper is to gauge the health-care services from a patient’s perspective in five private hospitals in the Syrian capital Damascus.

Leveraging social media for knowledge management healthcare capability

Ellen Belitzky, Christian Bach, Erika Belitzky

This study aims to understand how healthcare social media offer nonmedical psycho-social support for pediatric oncology patients and their care community and how social media can…

Co-creational leadership capability for driving health-care service innovation

Shikha Sharma

The purpose of this paper is to identify and explore leadership capability for driving value co-creation in health-care service innovation. The leadership theories developed for…

Analyzing the performance of health technologies distribution models in primary care services

Elisabetta Garagiola, Alessandro Creazza, Emanuele Porazzi

Due to the evolution of the health-care scenario and the growing role of the primary care setting, the distribution processes of health technologies will be more and more in…

Food waste reduction in supply chains through innovations: a review

Lusine Aramyan, Matthew Grainger, Katja Logatcheva, Simone Piras, Marco Setti, Gavin Stewart, Matteo Vittuari

Agri-food supply chains are facing a number of challenges, which cause inefficiencies resulting in the waste of natural and economic resources, and in negative environmental and…

CSR disclosure as a legitimation strategy: evidence from the football industry

Nicola Raimo, Filippo Vitolla, Giuseppe Nicolò, Paolo Tartaglia Polcini

The latest developments in the football industry, the commodification of sport, the excessive focus on profitability and the limited attention to social and environmental aspects…

Managing positional innovation in small food enterprises. The bakery industry

Roberto Linzalone, Antonio Lerro

The concept of positional innovation – as one of the four innovation types of the Francis and Bessant’s “4P’s” model – is an effective product innovation strategy for producers of…