Measuring Business Excellence: Volume 24 Issue 3

The balanced scorecard for school management: case study of Thai public schools

Nopadol Rompho

This study aims to develop and empirically test the balanced scorecard for public schools in Thailand.

Diversity climate perceptions and its impact on multicultural team innovation and performance

Raavee Kadam, Srinivasa A. Rao, Waheed Kareem Abdul, Shazi Shah Jabeen

This study aims to examine the influence of diversity climate perceptions (DCPs) on team member’s contribution to team innovation and team performance in a multicultural team…

Development of employee engagement measure: experiences from best companies to work for in India

Vijay Kumar Shrotryia, Upasana Dhanda

Employee engagement has become a hot topic among the global workforce. Both academicians and practitioners tout engagement to have a positive impact on individual and…

Analytical hierarchy process and TOPSIS for selecting best parameters of green manufacturing

Mahakdeep Singh, Kanwarpreet Singh, Amanpreet Singh Sethi

Competition and globalization in the today’s scenario have posed many pressures on all manufacturing enterprises either it be small or medium scale organizations but at different…

High performance stakeholder management: what is needed?

Joop Remme, André de Waal

Stakeholder management is often primarily seen as maintaining external relations. However, it also has specific consequences for the internal processes of an organization and the…

Factors for performance measurement systems design in nonprofit organizations and public administration

Louisi Francis Moura, Edson Pinheiro de Lima, Fernando Deschamps, Eileen M. Van Aken, Sergio E. Gouvea Da Costa, Fernanda Tavares Treintaa, José Marcelo Almeida Prado Cestari, Ronan Assumpção Silva

The purpose of this research is to examine the factors that influence the design of performance measurement systems (PMSs) in nonprofit organizations (NPOs) and public…

Levers of control, complementariness, tensions and budget use: a case study

Kaveesha Rathnasekara, Tharusha Gooneratne

The purpose of this paper is to identify the complementariness and tensions in the use of management control systems diagnostically and interactively, using a budgetary control…