Measuring Business Excellence: Volume 24 Issue 2

Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels

Alessandro Panno

This paper aims to examine how modern small-medium enterprises (SMEs) operating in the tourism industry perceive and define corporate performance, and how they measure and monitor…

A template-based approach to measure supply chain flexibility: a case study of Indian soap manufacturing firm

Rohit Kumar Singh, Padmanav Acharya, Sachin Modgil

The purpose of this study is to quantify the supply chain flexibility for an Indian soap manufacturing firm and to measure its performance. The authors made an attempt to find key…

Measuring performance in corporate environmental reporting in Nigeria

Oluwamayowa Olalekan Iredele

The purpose of this study is to measure the current level of corporate environmental reporting (CER) in the developing economy of Nigeria. This is with a view to drive the effort…

Sustainability reporting and performance of MENA banks: is there a trade-off?

Amina Buallay, Sayed M. Fadel, Jasim Yusuf Al-Ajmi, Shahrokh Saudagaran

Sustainability reporting has been widely adopted by firms worldwide given stakeholders’ need for more transparency on environmental, social and governance (ESG) issues. This study…

A systematic literature review of revenue management in passenger transportation

Salvatore Ammirato, Alberto Michele Felicetti, Roberto Linzalone, Antonio Palmiro Volpentesta, Giovanni Schiuma

This paper proposes an in-depth and complete literature review of the revenue management (RM) issue in the passenger transportation industry. The purpose of this paper is to…

Supplier selection using SWARA and WASPAS – a case study of Indian cement industry

Rohit Kumar Singh, Sachin Modgil

This paper aims to evaluate and prioritize the key supplier selection indicators and to establish the relationship between available alternatives and selected indicators by using…

Human resource management practices, entrepreneurial orientation and firm performance: what is the link?

Karim Moustaghfir, Sara El Fatihi, Mohammed Benouarrek

Building on the little guidance in the existing literature regarding the relationship between human resource management (HRM) practices, entrepreneurial orientation and firm…