Measuring Business Excellence: Volume 22 Issue 3

Development of performance management system incorporating dual perspectives of enterprise and customers’

Neetu Yadav, Sushil Sushil, Umit Sezer Bititci

Performance measurement and management (PMM) literature is highly abundant with numerous PMM frameworks encapsulating various aspects of enterprise performance that are largely…

Vendor rating system for an Indian start-up: a combined AHP & TOPSIS approach

Rohit Kumar Singh, Surendra Kansara, Niraj Kumar Vishwakarma

The aim of this paper is to identify the criteria that are used for vendor or supplier rating, prioritize these criteria based on the industry inputs and develop a vendor rating…

Calibrating the factors of management quality in banking performance: a mixed method approach

Debmallya Chatterjee, Amol S. Dhaigude

This paper aims to explore and model the factors of management quality dimension (FMQD) in evaluating banking performance.

Force field analysis of Indian automotive strategic sourcing risk management enablers and barriers

Satyendra Kumar Sharma, Ravinder Singh, Rajesh Matai

Strategic sourcing and supply risk management have become interesting topics of research in the recent years. Automotive industry experts are increasingly focussing on improving…

An investigation of agile manufacturing enablers in Indian automotive SMEs using structural equation model

Mohit Goswami, Gopal Kumar

This paper aims to analyze the agile manufacturing practices in small and medium enterprises (SMEs) within the auto-ancillary sector spread across eastern India. Using statistical…

The relationship between information sharing, informal contracts and trust on performance of supply chain management in the SMEs of batik

Aries Susanty, Norma Mustiana Sirait, Arfan Bakhtiar

The purpose of this study is twofold: to examine the effect of information sharing and contract on increasing the trust level in the relationship between the batik small- and…

Formalizing company KM portrait: pilot study with evidence from Russia

Tatiana Gavrilova, Artem Alsufyev, Anastasiia Pleshkova

The purpose of this paper is to develop the model of knowledge management influence on company performance for further empirical testing of the links between knowledge management…