Table of contents
Relationship between strategic management accounting techniques and profitability – a proposed model
Abeer Abdelmoneim Mohamed, Tracy JonesThe purpose of this study is to propose a comprehensive strategic model to manage profitability. Strategic management accounting concepts and tools are adopted to explore and…
A performance measurement system for academic entrepreneurship: a case study
Giustina Secundo, Gianluca Elia– This paper aims at proposing a performance measurement system (PMS) for academic entrepreneurship.
EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Arash Shahin, Hadi Balouei Jamkhaneh, Sayedeh Zahra Hosseini CheryaniThe major aim of this investigation is to propose a novel approach for evaluating the implementation of the European Quality Award, i.e. the model of European Foundation for…
How to effectively manage knowledge in the construction industry
Barbara Bigliardi, Francesco Galati, Alberto PetroniThe aim of this paper is twofold: to understand if it is possible to find similarities and dissimilarities among the construction companies in terms of knowledge management (KM…
Measuring performance of a service system – from organizations to customer-perceived performance
Harri Laihonen, Aki Jääskeläinen, Sanna PekkolaThe purpose of this paper is to investigate the implications of the networked and open nature of the service business on performance measurement. The literature has acknowledged…
Intangible-driven value creation: supporting and obstructing factors
Elena Shakina, Mariya Molodchik– This study aims to investigate the factors that support or obstruct market value creation through intangible capital.
ISSN:
1368-3047e-ISSN:
1758-8057ISSN-L:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma