Measuring Business Excellence: Volume 17 Issue 1

Performance measurement of an automotive BIW robotic assembly

Annamalai Pandian, Ahad Ali

This paper focuses on assembly line performance of an automotive body shop that builds body‐in‐white (BIW) assembly utilizing about 700+ process robots. These robots perform…

Linking Six Sigma to business strategy: an empirical study in Taiwan

Jung‐Lang Cheng

The purpose of this paper is to examine the relationship between Six Sigma and business strategy. The Six Sigma approach requires managers to examine processes from the customers'…

Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia

Nor Asiah Omar, Che Aniza Che Wel, Norzalita Abd Aziz, Syed Shah Alam

Retaining and cultivating customer loyalty has become increasingly important for loyalty programme providers and retailers due to the highly competitive environment. The purpose…

Trust among supply chain partners: a review

Gaurav Tejpal, R.K. Garg, Anish Sachdeva

The primary purpose of this paper is to develop a context‐dependent, multi‐perspective and multilevel concept called “trust” among supply chain members (SCM); second, to classify…

Managing a network by utilizing performance measurement information

Sanna Pekkola

The purpose of this paper is to examine how different network members utilize and use network‐level performance measurement information. This is an important approach when…

Prioritizing the factors for coordinated supply chain using analytic hierarchy process (AHP)

Rajesh K. Singh

Coordinated supply chain is concerned with managing dependencies between various members and joint efforts of all members to achieve mutually defined goals. The purpose of this…