Measuring Business Excellence: Volume 10 Issue 4

High performance work systems: the sum really is greater than its parts

This article seeks to highlight the importance of creating a systematic approach to work measurement and performance improvements. It is not the people or innovative practices…

Performance measurements in the implementation of information systems in small and medium‐sized enterprises: a framework and empirical analysis

Performance measurement in the implementation of information systems is under‐developed for, under‐researched in, small and medium‐sized enterprises (SMEs). This article aims to…

A framework for evaluating the criticality of software metrics: an analytic hierarchy process (AHP) approach

Unless the key measures are identified and managed, the entire concept of measurement would end up making one step forward and two steps sideways. The key is to identify those…

An application of the integrated AHP‐PGP model in supplier selection

The supplier selection problem has gained great attention in business management literature. The first objective of this study is to determine the required variables in selecting…

Measuring the performance of public sector organisations: a case study on public schools in Malaysia

The purpose of this paper is to empirically validate the performance management framework for managing public sector performance, particularly public schools.

Customer‐focus and business performance: the study of food and beverages organizations in Nigeria

The purpose of this paper is to assess the impact of customer‐focus on the performance of the organisation. While many empirical works have centered on customer‐focus, the…

Increasing the visibility of hidden failure costs

The purpose of this study, with its central thesis placed on excelling at business measures, is to underscore the need for business entities to understand the significant…

Interview with David Norton

To explore some of the theories presented in the latest Kaplan and Norton book Alignment: Using the Balanced Scorecard to Create Corporate Synergies.

News and events

Editorial