Journal of Knowledge Management: Volume 7 Issue 5

A knowledge model for situation‐handling

Karl M. Wiig

Enterprise performance is determined by the effectiveness of how situations are handled throughout the organization and is determined by many factors, the most important are the…

Strategic communities for knowledge creation: a Western proposal for the Japanese concept of Ba

Pierre‐Marie Fayard

The concept of ba was introduced in 1996 by Ikujiro Nonaka and Noboru Konno. Since then, it has played a major role in the Japanese way of knowledge creation. It now belongs to…

Knowledge management beyond codification: knowing as practice/concept

Alexander Styhre

Knowledge has been theorized as being an elementary form of organization in the so‐called knowledge management literature. Although there are numerous analytical strengths in this…

Developing a measure of knowledge management behaviors and practices

Jenny Darroch

Knowledge management has recently emerged as a new discipline and is generating considerable interest among academics and managers. Given its newness, there is still little…

The connection between trust and knowledge management: what are its implications for team performance

John D. Politis

The latest buzzwords in organizational change and development literature are “knowledge management” and “knowledge transfer”, which proponents claim are successful ways of…

Evaluation of tacit knowledge utilization in work units

Kaj U. Koskinen

This article introduces a model with the help of which the management of businesses can evaluate what kind of a role tacit knowledge plays in their organizations. At the beginning…

A self‐help approach to knowledge management benchmarking

Simon Carpenter, Sarah Rudge

This paper discusses a knowledge management (KM) benchmarking exercise conducted at British Energy Power and Trading (BEPET). Current knowledge management activities were…

Third generation R&D and strategies for knowledge management

Claude Paraponaris

The structures of R&D have evolved towards a bigger articulation between the development of the technological potentialities and exploitation of commercial opportunities. The…

Knowledge‐enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1]

Henning Gebert, Malte Geib, Lutz Kolbe, Walter Brenner

The concepts of customer relationship management (CRM) and knowledge management (KM) both focus on allocating resources to supportive business activities in order to gain…

To manage knowledge by intranet

Mats Edenius, Janet Borgerson

Identification, generation, transfer, storage and efficient integration of knowledge occupy today’s corporate managers, and there is increasing interest in different strategies…

Software systems support for knowledge management

Mikael Lindvall, Ioana Rus, Sachin Suman Sinha

Human capital is the main asset of many companies, whose knowledge has to be preserved and leveraged from individual to the company level, allowing continual learning and…