Journal of Knowledge Management: Volume 27 Issue 11

To protect or not to protect? Renewal capital, knowledge protection and innovation performance

Paavo Ritala, Aino Kianto, Mika Vanhala, Henri Hussinki

Firms need to constantly renew themselves to keep up with the pace of competition and proactively establish innovations to the markets. This requires capabilities in learning and…

Knowledge management in SMEs: a follow-up literature review

Susanne Durst, Ingi Runar Edvardsson, Samuel Foli

The purpose of this paper is to structure existing research on knowledge management (KM) in small- and medium-sized enterprises (SMEs) to offer a comprehensive overview of…

The interplay between corporate social responsibility and knowledge management strategies for innovation capability development in dynamic environments

M. Isabel González-Ramos, Mario J. Donate, Fátima Guadamillas

This paper aims to analyze unexplored connections between economic, environmental and social dimensions of corporate social responsibility (CSR) and knowledge management (KM…

Organisational learning and sustainable tourism: the enabling role of digital transformation

Sarah Schönherr, Robert Eller, Andreas Kallmuenzer, Mike Peters

Organisational learning drives tourism organisations towards more sustainable tourism. Digital transformation also provides opportunities for sustainable tourism development. This…

The challenging meet between human and artificial knowledge. A systems-based view of its influences on firms-customers interaction

Marialuisa Saviano, Marzia Del Prete, Jens Mueller, Francesco Caputo

This paper aims to recall the attention on a key challenge for customer relationship management related to the role of human agents in the management of the “switch point” for…

Sustainability performance in firms located in a science and technology park: the influence of knowledge sources and absorptive capacity

Beatriz Forés, José María Fernández-Yáñez

The purpose of this study is to identify how firms' sustainability performance is affected by external knowledge sources and absorptive capacity, accounting for the influence of…

A taxonomy of competition-based approaches as innovation policy measures to foster external knowledge search

Paolo Landoni, Simone Franzò, Davide Viglialoro, Alessandro Laspia, Roberto Verganti

This paper aims to provide a comprehensive view of the different competition-based approaches that policymakers can exploit to foster external knowledge search and their…

Solving task management conflict in hotel establishments through knowledge management tools: effects on innovation capabilities

Mario J. Donate, Fátima Guadamillas, Miguel González-Mohíno

This paper aims to analyze factors based on organizational knowledge management (KM; transactional memory systems and knowledge-oriented leadership [K-OL]) that help firms to…

Knowledge sharing quality on an enterprise social network: social capital and the moderating effect of being a broker

Bas Reus, Christine Moser, Peter Groenewegen

The purpose of this study is to show that an important antecedent of perceived knowledge quality is an employee’s position in the organizational network due to their participation…

More than one way to get there: a configurational view on performance drivers in knowledge-intensive entrepreneurship

Gustavo Hermínio Salati Marcondes de Moraes, Bruno Fischer, Sergio Salles-Filho, Dirk Meissner, Marina Dabic

Knowledge-intensive entrepreneurial firms (KIE) strongly rely on scientific and strategic research and development (R&D) capabilities to achieve higher performance levels. Hence…

Is competence without humility wasted in building the trust necessary for knowledge transfer in younger/older worker dyads?

Cara-Lynn Scheuer, Catherine Loughlin, Dianne Ford, Dennis Edwards

Successful knowledge transfer (KT) between younger and older workers (YW and OW, respectively) is critical for organizational success, especially in light of the recent surge in…

Unveiling heterogenous knowledge-oriented leadership and knowledge acquisition based hybrid work agility of knowledge workers

Puja Khatri, Harshleen Kaur Duggal, Sumedha Dutta, Preeti Kumari, Asha Thomas, Tatyana Brod, Letizia Colimoro

With new hybrid working models in place post COVID-19, it is requisite that knowledge workers (KWs) stay agile. Knowledge-oriented leadership (KOL) can help employees with…

Determinants of BPMS use for knowledge management

Alicia Martín-Navarro, María Paula Lechuga Sancho, Jose Aurelio Medina-Garrido

Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users…

Learning and knowledge transfer by humans and digital platforms: which tools best support the decision-making process?

Giuseppe Russo, Alberto Manzari, Benedetta Cuozzo, Alessandra Lardo, Francesca Vicentini

This study aims to investigate the impact of technologies on the knowledge transfer process. In particular, the authors aim to analyze the topic of knowledge brokers and the…

Digital technologies and knowledge processes: new emerging strategies in international business. A systematic literature review

Silvia Massa, Maria Carmela Annosi, Lucia Marchegiani, Antonio Messeni Petruzzelli

This study aims to focus on a key unanswered question about how digitalization and the knowledge processes it enables affect firms’ strategies in the international arena.