Journal of Knowledge Management: Volume 24 Issue 4

Knowledge risk management in the public sector: insights into a Swedish municipality

Susanne Durst, Birgitta Lindvall, Guido Bruns

This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case…

Knowledge sabotage as an extreme form of counterproductive knowledge behavior: the perspective of the target

Alexander Serenko

This study aims to explore the existence of knowledge sabotage in the contemporary organization from the perspective of the target.

Replicate or adapt? Franchising and organizational routines

Jamal T. Maalouf, James Combs, William E. Gillis, Alexa Perryman

The purpose of this paper is to introduce strategy as a factor that explains when franchisors – through the franchisees they select – seek to replicate routines exactly versus…

Detecting customers knowledge from social media big data: toward an integrated methodological framework based on netnography and business analytics

Pasquale Del Vecchio, Gioconda Mele, Giuseppina Passiante, Demetris Vrontis, Cosimo Fanuli

This paper aims to demonstrate how the integration of netnography and business analytics can support companies in the process of value creation from social big data by leveraging…

Innovation through tradition in design-intensive family firms

Stefano Magistretti, Claudio Dell’Era, Federico Frattini, Antonio Messeni Petruzzelli

Several studies show that identity is a critical success factor in design-intensive industries, leading managers and executives to identify solutions that enable firms to…

Organizational unlearning and knowledge transfer in cross-border M&As: the mediating role of knowledge integration from a routine-based view

Yujuan Xi, Xiangyang Wang, Yunxia Zhu

This paper aims to explore the relationships between organizational unlearning and knowledge transfer in cross-border mergers and acquisitions (M&As) from a routine-based view…

The requisite match between internal resources and network ties to cope with knowledge scarcity

Alkis Thrassou, Demetris Vrontis, Maria Crescimanno, Marcella Giacomarra, Antonino Galati

This paper aims to investigate the internationalization strategies of small and medium enterprises (SMEs), focusing on the interaction between network ties and “soft” internal…

Big data for small and medium-sized enterprises (SME): a knowledge management model

Shouhong Wang, Hai Wang

Big data has raised challenges and opportunities for business, the information technology (IT) industry and research communities. Nowadays, small and medium-sized enterprises…

How to use language agents for knowledge transfer? Evidence from translators and multinational organizations in Korea

Taeyoung Yoo

For knowledge transfer in multinational organizations, knowledge management studies draw on diverse practices, such as employees’ language proficiency or environments, such as…

Building social capital and learning relationships through knowledge sharing: a social network approach of management students’ cases

Seung Hyun Han, Seung Won Yoon, Chugnil Chae

This study has adopted theoretical frameworks of social capital, social networks and the Community of Practice to study how different types of relationships influence the…

Knowledge and capabilities for products/services development: the UK spin-off firms context

Ning Baines, Helen Lawton Smith

This paper aims to explore and propose the skills and capabilities required in developing products and services within UK university spin-offs (USOs) by considering the model of…