Journal of Knowledge Management: Volume 20 Issue 5

Guest editorial: Knowledge intensive organisations: on the frontiers of knowledge management

Carla C.J.M. Millar, Martin Lockett, John F. Mahon

This paper aims to further research on leadership and knowledge management through formal knowledge strategies in knowledge-intensive organizations (KIOs), and analyse knowledge…

Understanding knowledge creation in the context of knowledge-intensive business processes

Todd A. Little, Amit V. Deokar

This paper aims to investigate knowledge creation in the context of knowledge-intensive business processes (KIBPs) and seeks to identify the challenges and opportunities…

Antecedents and intervention mechanisms: a multi-level study of R&D team’s knowledge hiding behavior

Weiwei Huo, Zhenyao Cai, Jinlian Luo, Chenghao Men, Ruiqian Jia

The purpose of this paper is to examine why employees hide knowledge and how organizations intervene and influence the negative effects of knowledge hiding. This study builds and…

Classifying emerging knowledge sharing practices and some insights into antecedents to social networking: a case in insurance

Susan B. Grant

The paper aims to explore a case of early adoption of the use of social media tools for the purposes of knowledge and information sharing across a supply chain in the UK home…

How to measure trust: the percolation model applied to intra-organisational knowledge sharing networks

Tatiana Khvatova, Madeleine Block, Dmitry Zhukov, Sergey Lesko

The present paper aims to explore how to measure trust as a receptivity force in an intra-organisational knowledge-sharing network with the help of self-developed algorithms of…

Optimizing decisions using knowledge risk strategy

Les Coleman, R. Mitch Casselman

The paper aims to focus on a strategic approach for making trade-offs between knowledge and risk.

Reconciling ambiguity with interaction: implementing formal knowledge strategies in a knowledge-intensive organization

Alejandra Marin, Jason Cordier, Tahir Hameed

The purpose of this paper is to look at the actions autonomous knowledge workers perform to implement formalized knowledge strategies as part of an accreditation.

Mental health knowledge management: critical success factors and strategy of implementation

Siti Rohajawati, Dana Indra Sensuse, Yudho Giri Sucahyo, Aniati Murni Arymurthy

This paper aims to recommend implementation of the knowledge management (KM) strategy for a mental health organisation, an area that has, to date, limited attention in literature…

How do collaboration and investments in knowledge management affect process innovation in services?

Mona Ashok, Rajneesh Narula, Andrea Martinez-Noya

Despite the keen interest in radical and incremental innovation, few studies have tested the varying impact of firm-level factors in service sectors. This paper analyses how…

How transactive memory systems relate to organizational innovation: the mediating role of developmental leadership

Kibum Kwon, Daeyeon Cho

The purpose of this paper is to explore the relationship between transactive memory systems and organizational innovation. Several recent studies have discussed the positive…

Knowledge transfer in knowledge-intensive organizations: the crucial role of improvisation in transferring and protecting knowledge

Ksenia O. Krylova, Dusya Vera, Mary Crossan

This paper aims to answer the question: how do knowledge workers’ improvisation processes promote both knowledge transfer and protection in knowledge-intensive organizations…

Global dispersion of offshore service providers: an information processing perspective

Stephen Chen, Nidthida Lin

This paper aims to propose a new theoretical perspective on the organizational design of offshoring service organizations by adopting an information processing perspective which…

The team absorptive capacity triad: a configurational study of individual, enabling, and motivating factors

Sandor Lowik, Jeroen Kraaijenbrink, Aard Groen

The paper aims to understand how knowledge-intensive teams can develop and enhance their team absorptive capacity (ACAP) level, by exploring whether individual and organizational…

Leading knowledge management in a secondary school

Kai-wing Chu

This paper aims to explore the influence of a principal’s leadership in kicking off knowledge management (KM) implementation and the following KM processes in the school. The…

Understanding researchers’ strategic behaviour in knowledge production: a case of social science and nanotechnology researchers

Kasia Zalewska-Kurek

This paper seeks to understand the strategic behaviour of researchers when producing knowledge in two scientific fields – nanotechnology and social sciences.