Leadership in Health Services: Volume 16 Issue 4

Six Sigma in health care

Loay Sehwail, Camille DeYong

Six Sigma, originally initiated by Motorola and General Electric, offers a process improvement strategy that has been successfully applied in manufacturing. Service firms have…

Leadership development through action learning: an executive monograph

Jennifer K. Bowerman

This article examines a leadership development program based on action learning principles, in a quasi government health insurance organization, undergoing transformation to a…