Leadership in Health Services: Volume 14 Issue 2

Measures of quality in long‐term care facilities

Kevin J. Leonard, Doreen Wilson, Olga Malott

Although marketing does not play a large role in the Canadian health‐care system, acute care facilities have been conducting patient satisfaction surveys as a quality measurement…

Extrinsic and intrinsic determinants of quality of work life

David Lewis, Kevin Brazil, Paul Krueger, Lynne Lohfeld, Erin Tjam

The objective of this research was to test whether extrinsic, intrinsic or “prior” traits best predict satisfaction with quality of work life (QWL) in health care. Extrinsic…