Journal of Communication Management: Volume 26 Issue 3

Messy talk: an unanticipated process of problem-solving and knowledge creation

Dron M. Mandhana

This paper discusses the communicative process of messy talk that enables collaborative problem-solving and tacit knowledge sharing among interdisciplinary team members. The paper…

Humanistic communication professionals: dialogue and listening skills as core competencies of humanistic communication professionals in the Netherlands

Marjon Elshof, Bram Hendrawan

Many organisations wrestle with how to develop value-oriented businesses and societies. A humanistic communication approach that promotes understanding and dialogue amongst…

Boards and social media: the institutionalization of corporate social media policy

Shawna Porter, Trevor Hunter

The authors' work examines whether coercive forces in the general regulatory environment lead to similarity in social media policy across industries and if memetic forces of…

Revisiting trust in the digital era: the interplay of online trust and online dialogic communication from the practitioners' perspective

Suk Chong Tong, Fanny Fong Yee Chan

With the prevailing use of online communication platforms, this study revisits the definitions of trust in an online context. By exploring organizational online communications…

Public relations ethics in the 21st century: a state-of-the-field review

Michaela Jackson, Ella Chorazy, Marianne D. Sison, Deborah Wise

To conduct a systematic review of public relations ethics (PRE) research and scholarship in the 21st century and suggest future research directions. The study is prompted by…

Examining the perceived transparency of DTC genetic testing company communication and its impact on consumer trust, attitude and behavioral intentions

Alan Abitbol, Nicole M. Lee, Matthew S. VanDyke

This study examines perceived transparency of direct-to-consumer (DTC) genetic testing communication and measures its impact on consumers' trust, attitudes, and the intention to…

“You don’t meet anybody when walking from the living room to the kitchen”: informal communication during remote work

Benno Viererbl, Nora Denner, Thomas Koch

This study aims to analyze the structures, forms and functions of informal communication in telecommuting settings. Previous research on telecommuting has not considered the…

Symmetry, inclusion and workplace conflicts: conflict management effects of two leadership strategies on employee advocacy and departure

Hyelim Lee, Xiaochen Angela Zhang, Yoon Hi Sung, Sihyeok Lee, Jeong-Nam Kim

This research aims to examine how two management strategies (symmetrical communication and inclusive management) work in handling workplace conflicts (interpersonal/organizational…