Journal of Communication Management: Volume 21 Issue 2

Understanding and practicing crisis consulting: A study of public relations and communications firms

Winni Johansen

The purpose of this paper is to contribute to the literature on management and communication consulting in general, and crisis consulting in particular, by investigating how…

Legitimization as a rhetorical process in a regulatory agency: An examination of rhetoric from the US Council for Higher Education Accreditation

Alison Berry

The purpose of this paper is to identify how the US Council for Higher Education Accreditation (CHEA) communicatively engaged in legitimization concerning accreditation.

Online corporate communications: website usability and content

María García García, M. Victoria Carrillo-Durán, Juan Luis Tato Jimenez

The purpose of this paper is to establish a categorization of corporate websites as tools of online communication, in accordance with how they apply usability to the content they…

Communicating about raising the retirement age using frames and counterframes

Bart Vyncke, Baldwin Van Gorp

This study discusses the frames that were used in the public debate about raising the retirement age in Belgium from 65 to 67 years. The purpose of this paper is to gain insight…

Communication management 2.0: The development of three socio-cognitive models for brand page usage

Christopher Hendrik Ruehl, Diana Ingenhoff

The purpose of this paper is to investigate how and why individuals use corporate pages on Facebook with the aim of developing a usage-specific inventory of incentive factors…

Framing of issues across actors: exploring competing discourses in digital arenas

Silvia Ravazzani, Carmen Daniela Maier

The purpose of this paper is to show how the strategic selection of discursive and interactive strategies generates specific framings of an issue to advocate opposite positions…

Reactive crisis strategies application of the corporate sector in Croatia

Damir Jugo

The purpose of this paper is to examine the practices of strategic crisis communication of most successful Croatian companies and the perception of these practices from the…