Journal of Communication Management: Volume 15 Issue 4

Environmentalists NGOs and the construction of the culprit: semiotic analysis

Andrea Catellani

This article aims to analyse how environmentalist NGOs build the figures of guilty and evil businesses in texts published on the web sites of two ironic prizes. These texts are…

Blogging about crises: The role of online conversations in framing Alitalia's performance during its crisis

Chiara Valentini, Stefania Romenti

The aim of this paper is to explore the role of the blogosphere in framing Alitalia's performance during its 2008 crisis.

Testing a methodology to improve organizational learning about crisis communication by public organizations

Paulina Palttala, Marita Vos

The purpose of this paper is to test a measurement system with performance indicators to improve organizational learning about crisis communication by public organizations…

Internal communication and innovation culture: developing a change framework

Anne Linke, Ansgar Zerfass

Since employees are considered to be one of the most important sources for innovation, the purpose of this study is to create a change management framework for implementing an…

An explorative study on discrepancies in communication and action of German companies

Jens Seiffert, Günter Bentele, Lars Mende

The article seeks to present first findings regarding the nature of discrepancies in communication and action and draws conclusions to induce further research. Although…

Framing expertise: a cross‐cultural analysis of success in framing contests

Viorela Dan, Øyvind Ihlen

This article seeks to analyse the skills and knowledge that have a positive impact on the reproduction of the core frames of social actors in the mass media.