Journal of Communication Management: Volume 12 Issue 3

A case study approach to issue and crisis management: Schadenfreude or an opportunity to learn?

Tony Jaques

The purpose of this paper is to encourage understanding of the practical value to managers and communication practitioners of the positive lessons from issue and crisis management…

The significance of communicating in enacting decisions

Hartmut Huebner, Richard Varey, Laurie Wood

Rational modes of decision‐making, followed by communication of the decision to stakeholders, leading to implementation of the decision is taken as a given in most management…

Risk communication management: a case study on Brookhaven National Laboratory

Yunna Rhee

The purpose of this case study was to analyze risk communication management practice of Brookhaven National Laboratory (BNL), using the relationship management theory in public…

Communicating sustainability: A web content analysis of North American, Asian and European firms

Donna Louise Gill, Sonia Jane Dickinson, Arno Scharl

The purpose of this research is to determine firms' sustainability efforts through triple bottom line reporting on the World Wide Web. Sustainability reporting can assist in brand…

Discourse‐based technology support for intercultural communication in multinationals

Nurit Zaidman, Dov Te'eni, David G. Schwartz

The purpose of this research is to suggest a framework based on the discourse approach to analyze intercultural communication problems in multinational organizations. The paper…