Journal of Communication Management: Volume 11 Issue 4

Public relations professional practice and the institutionalisation of CSR

Jennifer Bartlett, Stephane Tywoniak, Caroline Hatcher

The purpose of this research is to present the findings of a longitudinal case study into the professionalisation of public relations practices and the institutionalisation of…

The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions

W. Timothy Coombs, Sherry J. Holladay

The purpose of this research is to present a study designed to test if anger is a mediator in the relationship between crisis responsibility and negative word‐of‐mouth and crisis…

Public relations models and persuasion ethics: a new approach

Johanna Fawkes

The purpose of this paper is to review public relations and related literature to examine attitudes to persuasion and propaganda as part of a long‐term project to produce an…

“Corporate pathos”: new approaches to quell hostile publics

Kevin Read

The purpose of this paper is to review work on the power and importance of emotional appeals from a range of disciplines including philosophy, psychology, psychiatry…

Perceptions and perspectives: corporate social responsibility and the media

Ralph Tench, Ryan Bowd, Brian Jones

The purpose of this research is to develop understanding of Corporate Social Responsibility (CSR) and the Media. It reports on differing media interpretations, perceptions and…

Reputation and ethical behaviour in a crisis: predicting survival

Tom Watson

The purpose of this paper is to explore the interrelation of reputation with corporate performance in a crisis and consider the factors that make up the balance between strong…