Journal of Communication Management: Volume 10 Issue 2

Unpacking the halo effect: reputation and crisis management

W. Timothy Coombs, Sherry J. Holladay

Crisis managers believe in the value of a favorable, pre‐crisis reputation. The prior reputation can create a halo effect that protects an organization during a crisis. The prior…

Rethinking relationship management: Exploring the dimension of trust

Mary Welch

The purpose of this paper is to respond to a call for academia to partner industry by offering new thinking on public relations research and practice.

Developing an online press office for Cardiff Council: Principles of excellence

Jennifer Andrewes

The purpose of this paper is to provide a framework of excellence for the development of an online press office at Cardiff Council.

PR career progression – the gap between traditional research and the UK industry's perception

Katharina Wolf

Public relations research into career advancement has been frequently criticised for its focus on gender discrimination and the prevailing dominance of American academics, while…

Contradictions in “reputation management”

F.E. Campbell, R.A. Herman, D. Noble

“Reputation management” is widely used as a rationale for public relations, although the public relations practice has problems with its own reputation. Public relations is…

A development framework for government communicators

Anne Gregory

The purpose of this paper is to present a development framework for government communicators.

Towards relationship management: Public relations at the core of organisational development

David Phillips

The purpose of this paper is to outline concepts that explore and extend the significance of public relations as a relationship management discipline.

Editorial

Emma Wood