Supply Chain Management: Volume 11 Issue 3

Business service quality in an e‐commerce environment

Ying Yang, Paul Humphreys, Ronan McIvor

This paper aims to investigate how to improve business service quality (BSQ) in an e‐commerce environment. It also serves as a basis for developing a BSQ measurement instrument in…

Accounting, purchasing and supply chain management

William B. Joyce

To not only help with price quality and reliability and speed of delivery but also to enhance value analysis, make‐or‐buy analysis and supplier audits and certification. Planning…

Managing quality effectively in supply chain: a preliminary study

Victor H.Y. Lo, Alice Yeung

Operations management literature prescribes various practices in supply quality management (SQM). However, few studies have described the SQM practices being conducted in Asian…

Coordinating collaborative joint efforts with suppliers: the effects of trust, transaction specific investment and information network in the Dutch flower industry

Danny Pimentel Claro, Priscila Borin de Oliveira Claro, Geoffrey Hagelaar

It is the aim of this paper to discuss the value of trust and the effects of transaction specific investments for the relative degree of collaborative joint efforts, and also to…

Supply chain replenishment: before‐and‐after EDI implementation

Lori N.K. Leonard, Christine Clemons Davis

This study seeks to determine whether electronic supply chains using electronic data interchange (EDI) are more successful than non‐electronic supply chains using manual (paper…

Quality management in logistics: an examination of industry practices

Shams‐ur Rahman

The objective of the study is to examine the extent to which quality management practices, tools and methods are employed and adopted in Australian companies.

Effects of supply chain management practices, integration and competition capability on performance

Soo Wook Kim

The purpose of this research is to examine the causal linkages among supply chain management (SCM) practice, competition capability, the level of supply chain (SC) integration…

Collaboration planning in a supply chain

Luc Cassivi

To analyze how e‐collaboration tools affect different partners along the supply chain, and to categorize firms according to their level of collaboration planning within a supply…

Benchmarking the operational efficiency of third party logistics providers using data envelopment analysis

Hokey Min, Seong Jong Joo

In an era of downsizing and financial cutbacks, the operational efficiency of third party logistics providers (3PLs) dictates their competitiveness and/or survival. In an effort…

Economic clusters and the supply chain: a case study

Anthony L. Patti

The purpose of the study is to illustrate the advantages for firms who build local supplier and customer relationships whenever possible.

Strategic considerations in the development of lean agri‐food supply chains: a case study of the UK pork sector

David H. Taylor

To show how value chain analysis techniques have highlighted opportunities for strategic change in a UK agri‐food supply chain and to present an initial model of an integrated…