Corporate Communications: An International Journal: Volume 22 Issue 1

Communication evaluation and measurement: Skills, practices and utilization in European organizations

Ansgar Zerfass, Dejan Verčič, Sophia Charlotte Volk

The purpose of this paper is to examine the status quo of communication evaluation and measurement practices in communication departments of companies, non-profits, and other…

A conceptual foundation for expectations of corporate responsibility

Laura Olkkonen

Ability to identify and meet stakeholder expectations is seen as imperative for succeeding in corporate responsibility (CR). However, the existing literature of CR communication…

Strategic internal communication of corporate heritage identity in a hypermodal context

Carmen Daniela Maier, Mona Agerholm Andersen

The purpose of this paper is to explore how corporate heritage identity (CHI) implementation strategies are communicated by Grundfos, a 70-year-old global company from Denmark, in…

CSR communication in Japan: the case of Kikkoman

Kaori Takano

The purpose of this paper is to examine Kikkoman’s corporate social responsibility (CSR) communication with public schools associated with a new food education law in Japan. It…

Organizational crisis communication on Facebook: A study of BP’s Deepwater Horizon oil spill

Lan Ye, Eyun-Jung Ki

The purpose of this paper is to explore British Petroleum’s (BP) crisis response on Facebook and factors contributing to its stakeholders’ perceptions of its crisis response…

Effects of explanations communicated in announcements of alleged labor abuses on valuation of a firm’s stock

Joseph Patrick Daly, Richard W. Pouder, Chris R. McNeil

The purpose of this paper is to gauge the impact of the following on the share price of a firm that has allegedly committed labor abuses: the allegation itself, explanations…

Cultural intelligence and state suspicion: attachment styles as moderators

Tuan Luu

State suspicion is a suspension in employees’ cognitive and motivational drives toward the organization. The purpose of this paper is to investigate the role of leaders’ cultural…

Shielding or engaging: the use of online shareholder platforms in investor relations

Christian Pieter Hoffmann, Lea Aeschlimann

The purpose of this paper is to analyze antecedents of listed corporations’ propensity to adopt online shareholder platforms. It differentiates two strategic investor relations…

Understanding social media governance: seizing opportunities, staying out of trouble

Annelieke C. van den Berg, Joost W.M. Verhoeven

The rise of social media such as Facebook and Twitter has provided employees with means to share work-related information. Increasingly, social media governance policies are…