Business Process Re-engineering & Management Journal: Volume 1 Issue 2
Subject:
Table of contents
Re‐engineering a total quality organization: A case study of D2D Ltd
Ken W. Gadd, John S. OaklandDefines total quality management (TQM) as a business approach whichfocuses on the continuous improvement of an organization’s businessprocesses, and business process…
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BPR consulting: an evaluation of the methods employed
Richard Archer, Paul BowkerDiscusses business process re‐engineering, the latest paradigm toenter the management lexicon, which seeks to combine a processesorientation with an edict for radical change…
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Business process re‐engineering and teleworking
Colin J. Coulson‐ThomasDiscusses the fact that business process re‐engineering (BPR) and anew pattern of work such as teleworking share certain common drivers– a desire for greater flexibility and lower…
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Effective process management through performance measurement: Part II – benchmarking total quality‐based performance measurement for best practice
David Sinclair, Mohamed ZairiThe case study analysis presented in the first article allowed thegeneration of a preliminary model of total quality‐based performancemeasurement systems. This second of three…
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