Benchmarking for Quality Management & Technology: Volume 5 Issue 1

Benchmarking at Shorts

Mohamed Zairi

Notes that Shorts initiated a total quality programme in 1987 in response to a crisis following privatisation of the company. Points out that the company has found strategic…

Hybrid benchmarking

Dave Keiley, Tony Jennings, Barbara Topping, Ken Watling

Hybrid benchmarking was developed by HM Customs and Excise. They have used the methodology for three years as part of the drive to deliver continuous improvement at lower cost…

The development of a best practice business process improvement methodology

Barry Povey

This paper examines the effectiveness of various business process improvement and benchmarking methodologies described in the literature and reported by survey respondents. As a…

Benchmarking innovation best practice

Pervaiz K. Ahmed

Notes the heightening pressure towards innovation and the current patchy understanding of ideal practices in this area. Considers factors affecting innovation and reports on a…

Benchmarking in water supply services: the lessons learnt

R. Love, H.S. Bunney, M. Smith, B.G. Dale

This paper reports the main findings arising from carrying out three benchmarking projects in the areas of customer services, operations and laboratory services in the North West…