Benchmarking for Quality Management & Technology: Volume 3 Issue 2

Modelling and benchmarking business processes: the supply‐line example

F. Hewitt, S. Robinson, D. Bennett

Benchmarking techniques have evolved over the years since Xerox’s pioneering visits to Japan in the late 1970s. The focus of benchmarking has also shifted during this period. By…

An analysis of the South Korean automotive, shipbuilding and steel industries

Amrik S. Sohal, Bill Ferme

Presents an analysis of the economy and manufacturing industry in South Korea. Illustrates how South Korea is emerging as an industrial giant and describes the success of five of…

Implementation of TQM/CQI in the health‐care industry: A comprehensive model

Leon W. Brashier, Victor E. Sower, Jaideep Motwani, Michael Savoie

Examines the current literature on total quality management/continuous quality improvement (TQM/CQI) in the health‐care industry and determines the common threads that exist in…

Quality control and social processes: a case for acceptance sampling

Joanna R. Baker, Pamela K. Lattimore, Lance A. Matheson

The “at the source” emphasis of total quality management (TQM) has reduced the reliance on post‐production statistical quality control approaches such as acceptance sampling. In…

Measuring the quality of computer systems development

Myron I. Peskin, James J. Hart

Much has been written about quality in manufacturing environments, less has been written about quality in service environments, and little, if anything, has been written about…