Benchmarking for Quality Management & Technology: Volume 3 Issue 1
Table of contents
Using patents to benchmark technological standing: international differences in citation patterns
G. Scott EricksonPatent citation statistics, used to measure the technological standing of firms and nations, uniquely suggest that the quality of Japanese technological output is superior to that…
On sequential versus random sampling in statistical process control
Lance A. MathesonIn statistical process control, a number of items are selected from all items produced every h time units (which we will refer to as an inspection period); these items are used to…
Benchmarking on total quality management adoption: a positioning model
Barrie G. DalePresents a positioning model which describes five clusters of organizational characteristics in relation to the adoption of total quality management by a business unit. For each…
Information systems and benchmarking in the credit scoring industry
Kevin J. LeonardThe credit scoring industry has been concerned with the efficiency of scoring‐levels of bad rate, amount of loan losses. Very little concentration, however, has been given to the…
A review of key publications on benchmarking: part II
Mohamed Zairi, Mohamed A. YoussefContinues the series of book reviews begun in Benchmarking for Quality Management & Technology, Vol. 2 No. 1. Reviews two further publications on benchmarking. Outlines their…
The implementation of total quality management into public sector agencies: a case study of the Tennessee Valley Authority
Mary Burdette Dean, Marilyn M. HelmsGrowing foreign competition has encouraged many managers to reappraise traditional management practices. Managers are now realizing that the quality of their products and services…