Journal of Systems and Information Technology: Volume 25 Issue 1

Utilizing expectation disconfirmation theory to develop a higher-order model of outsourcing success factors

Colleen Carraher-Wolverton, Rudy Hirschheim

The authors’ contribution to the literature involves using expectation disconfirmation theory (EDT) to examine the impact of expectations on outsourcing success. This study…

The quality of big data marketing analytics (BDMA), user satisfaction, value for money and reinvestment intentions of marketing professionals

Matti Haverila, Eric Li, Jenny Carita Twyford, Caitlin McLaughlin

The purpose of this paper is to examine how the quality of big data marketing analytics (BDMA) impact the satisfaction, perceived value for money and intentions to reinvest as…

Digital accounting systems and information technology in the public sector: mutual interaction

Nizar Mohammad Alsharari, Fidelis Ikem

This study aims to explain the mutual interaction between digital accounting systems and information technology in public sector transformation, Jordan Customs.

The affordances of digital technologies for business processes integration

Gediminas Marcinkevicius, Mantas Vilkas

Industry 4.0 brings new opportunities and challenges. This paper aims to focus on understanding how the affordances of digital technologies contribute to the integration of…

Virtual community users’ travel information-seeking continuance intention: an empirical study based on the cognitive load theory and flow theory

Zhangxiang Zhu, Kening Yang

Virtual communities are useful sources of travel information for tourists. To better promote the sustainable development of virtual communities and provide theoretical guidance…

Violated factors in building citizen-centric e-government websites: insights from the performance of the federal, state and local governments websites in Malaysia

Seng Boon Lim, Kamalia Azma Kamaruddin

Common evaluation tools on e-government websites are available globally and locally to standardise and improve the quality of information and services. However, a commonly ignored…