Qualitative Research in Accounting & Management: Volume 6 Issue 1/2

Beyond the control‐resistance debate: A fresh look at experiences of work in the new economy

Sharon C. Bolton, Maeve Houlihan

The purpose of this short paper is to introduce the special issue and outline its major themes.

“Worky tickets”: exploring dissent at work

Andrew Smith

The purpose of this paper is to chart the process of culture change within Durham National Savings, both before and after the public‐private partnership (PPP) of the organisation…

Welfare wars: public service frontline absenteeism as collective resistance

Anne Junor, John O'Brien, Michael O'Donnell

The purpose of this paper is to develop a model to explain frontline employee absence as a form of concerted resistance in a public service welfare environment.

When complexity meets culture: new public management and the Swedish police

Thomas Andersson, Stefan Tengblad

The purpose of this paper is to demonstrate how new public management (NPM) reform from the national level is implemented as practice in a local unit within the police sector in…

Miners' identity and the changing face of the labour process within the UK coal mining industry

David Allsop, Moira Calveley

Much current academic writing focuses on the changing nature of work in the services sector, particularly with regard to the implementation of new technological processes…

Restaurant servers, tipping, and resistance

Mary Gatta

The purpose of this paper is to present a next step in Greta Foff Paules' groundbreaking analysis of control‐resistance in service work by exploring the work practices of…

Coping with control? Retail employee responses to flexibilisation

Kristin Carls

This paper deals with flexibilisation of work and employment in large‐scale retailing. Its aim is two‐fold: first, to highlight how an authoritarian workplace regime and normative…

Branding employees

Jean Cushen

From the optimistic to the critical, the post‐structural to the market rational there are varied perspectives on normative control at work. The purpose of this paper is to…

Affiliation update