Table of contents
Customering: the mindset of a revolutionary model
B. Joseph Pine IIAs information technology and digital networking advances, success increasingly means designing offerings that respond to customers as the unique individuals they are – whether…
How Amazon uses metrics to drive success
Stephen DenningThe author explains how an obsession with delivering customer value at Amazon is enabled and driven by customer-driven metrics.
Using institutional knowledge to answer puzzling questions about novel challenges and opportunities
V.K. NarayananArticle explains that institutional knowledge is crucial to the effectiveness of an organization because it enables it to reduce the time and effort needed to explore a novel…
Scott Kupor explains the new realities of accessing venture capital
Alistair DavidsonInterview with Scott Kupor, a managing partner at Andreessen Horowitz (AH Capital Management LLC), a private American venture capital firm founded in 2009. Its investments span…
Overcoming cultural resistance to open source innovation
John Winsor, Jin Paik, Mike Tushman, Karim LakhaniThis article offers insight on how to effectively help incumbent organizations prepare for global business shifts to open source and digital business models.
The future of banking in the platform economy
Sarah Diamond, Nick Drury, Anthony Lipp, Anthony Marshall, Shanker Ramamurthy, Likhit WagleTo better understand where the banking industry is heading and how it can thrive in the new environment of converged industries and competition, the IBM Institute for Business…
ISSN:
1087-8572e-ISSN:
1758-9568ISSN-L:
1087-8572Renamed from:
Planning ReviewOnline date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
The AntidoteEditor:
- Professor David Sarpong