Strategy & Leadership: Volume 36 Issue 3

Five ways to transform a business

For half a century, experts have offered leaders a standard model of how to transform organizations. It involves unfreezing them, developing a clear picture of the future…

Sun Ray's struggle to overcome innovation trauma

Until now there has been little attention paid to the emotional costs of innovation failures, and in particular, how prior innovation failures hinder subsequent new, related…

How El Al Airlines transformed its service strategy with employee participation

The purpose of this case study is to trace the process by which the new management of an airline company sought to implement a premium service strategy and to assimilate this…

The Sears acquisition: a retrospective case study of value detection

This paper introduces the base‐case‐valuation pattern, which is derived from the modern Graham and Dodd valuation methodology, and it demonstrates how that pattern could be…

The eight principles of strategic authenticity

As more companies wrap their offering with “an experience,” it is important that experience authenticity is understood to be a critical consumer sensibility. This paper aims to…

Defending corporate reputation from litigation threats

Class action litigation has the potential to severely damage the image customers have of a company (brand), often with calamitous consequences for its strategy. Such risks…

The renewal puzzle

Strategy in the media

Five ways to transform a business

Leading with loyalty

Gary Hamel's clarion call to radically rethink management

Enterprise risk management: effective ERM practices