Table of contents - Special Issue: Creating value with customers
The practice of co‐creating unique value with customers: an interview with C.K. Prahalad
Brian Leavy, Deependra MoitraStrategy & Leadership asked the originator of the concept of co‐creation of unique value with customers to explain how it works in theory and practice.
The customer‐led bank: converting customers from defectors into fans
Cornel Wisskirchen, Dirk Vater, Tim Wright, Philippe De Backer, Christine DetrickTo show that retail bank executives across the world are awakening to a realization that long‐term growth and profitability hinge on their ability to attract and retain loyal…
Gaining 3‐D customer insight to drive profitable growth
Ron Langford, Kraig SchulzThis article aims to introduce a more comprehensive approach to generating customer insights that can improve almost any organization's ability to drive profitable…
How technology‐driven business strategy can spur innovation and growth
Saul J. Berman, Jeff HaganThe aim of this article is to show how technology‐driven business strategy can offer some distinct advantages.
Profiting from evidence‐based management
Jeffrey Pfeffer, Robert I. SuttonThis article advocates for evidenced‐based management and aims to demonstrate how it works.
Measuring the value of human capital investments: the SAP case
Susan Cantrell, James M. Benton, Terry Laudal, Robert J. ThomasOver the past three years Accenture developed and applied a new measurement tool that assesses the maturity of an organization's human capital development processes, benchmarks…
ISSN:
1087-8572e-ISSN:
1758-9568ISSN-L:
1087-8572Renamed from:
Planning ReviewOnline date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
The AntidoteEditor:
- Professor David Sarpong