Internet Research: Volume 29 Issue 4

Not so positive, please!: Effects of online consumer reviews on evaluations during the decision-making process

Blanca Hernandez-Ortega

The purpose of this paper is to analyse the effect of positive online consumer reviews (OCRs) on changes in the individual’s evaluations from the pre-purchase to the…

User experiences in live video streaming: a netnography analysis

Yi-Sheng Wang

The purpose of this paper is to conduct an in-depth exploration of the special context and user experiences of live video streaming and to provide insights regarding an…

Endorsement and visual complexity in food advertising on Instagram

Sony Kusumasondjaja, Fandy Tjiptono

The purpose of this paper is to investigate the differences in consumer pleasure, arousal and purchase intention when consumers encounter food advertising on Instagram using…

Agenda-setting on traditional vs social media: An analysis of haze-related content grounded in the extended parallel process model

Liang Chen, Jingyuan Shi, Yu Guo, Pianpian Wang, Yiwei Li

The purpose of this paper is to explore and compare haze-related content between traditional and social media in China by applying agenda-setting theory and the extended parallel…

When will consumers be ready? A psychological perspective on consumer engagement in social media brand communities

Linlin Liu, Renjing Liu, Matthew Lee, Jiawen Chen

The purpose of this paper is twofold: first, to explain whether consumer engagement in social media brand communities (SMBCs) motivates consumer brand loyalty; and second, to…

Workplace internet leisure and employees’ productivity: The mediating role of employee satisfaction

Jihad Mohammad, Farzana Quoquab, Siti Halimah, Ramayah Thurasamy

There is an on-going debate about the role of workplace internet leisure (WIL) and whether it is a vice or virtue. Considering this, the purpose of this paper is to examine the…

Encouraging people to embrace feedback-seeking in online learning: An investigation of informational and relational drivers

Manli Wu, Xiaojuan Xu, Lele Kang, J. Leon Zhao, Liang Liang

The purpose of this paper is to examine the impacts of perceived informational value and perceived relational value on feedback-seeking intention in online communities of inquiry…

An intervariable approach to customer satisfaction and loyalty in the internet service market

Mamoun N. Akroush, Bushra K. Mahadin

The purpose of this paper is to examine a multidimensional model of customer perceived value (CPV), customer satisfaction (CS) and loyalty from internet subscribers’ perspectives.

Tell me your age and I tell you what you trust: the moderating effect of generations

Carolina Herrando, Julio Jimenez-Martinez, M.J. Martin-De Hoyos

The proliferation of social commerce websites has allowed consumers to share and exchange information, experiences, advice and opinions. Recently, information provided by users…

E-Governance in educational settings: Greek educational organizations leadership’s perspectives towards social media usage for participatory decision-making

Maria Sideri, Angeliki Kitsiou, Ariadni Filippopoulou, Christos Kalloniatis, Stefanos Gritzalis

Even though social media are nowadays used in the frame of public governance to ensure citizens’ major participation, enhance e-dialogue and e-democracy consequently, this…

Adoption and non-adoption motivational risk beliefs in the use of mobile services for health promotion

Mihail Cocosila, Ofir Turel

The purpose of this paper is to validate empirically a theoretical model that integrates an innovative construct capturing consumers’ non-adoption risk belief associated with not…

Driving individuals’ citizenship behaviors in virtual communities through attachment

Chao-Min Chiu, Hsin-Yi Huang, Hsiang-Lan Cheng, Jack Shih-Chieh Hsu

The purpose of this paper is to examine the complex relationships between common bond attachment, common identity attachment, self-esteem and virtual community citizenship…

Increasing rates of impulsive online shopping on tourism websites

Chun-Der Chen, Edward C.S. Ku, Chien Chi Yeh

Customers who engage in impulsive online shopping make immediate, unplanned and ill-thought-out purchases online. The purpose of this paper is to present a model to illustrate how…

“Silence” as a strategy during a corporate crisis – the case of Volkswagen’s “Dieselgate”

Stefan Stieglitz, Milad Mirbabaie, Tobias Kroll, Julian Marx

The purpose of this paper is to investigate the communication behaviour on Twitter during the rise of a preventable corporate crisis. It aims to contribute to situational crisis…

Localization of computer-mediated communication and corporate impression on online communities

Christine Hallier Willi, Bang Nguyen, T.C. Melewar, Suraksha Gupta, Xiaoyu Yu

The purpose of this paper is to investigate the importance of localizing online communities (OCs) and examines how OC members form impressions of organizations that use OCs in…

Does usage of enterprise social media affect employee turnover? Empirical evidence from Chinese companies

Lu Yingjie, Shasha Deng, Taotao Pan

The purpose of this paper is to examine how the usage of enterprise social media (ESM) affects eventual employee turnover.