Internet Research: Volume 27 Issue 4

Generalizing the appeal of B2C site features across domains

Brian F. Blake, Steven Given, Kimberly A. Neuendorf, Michael Horvath

The purpose of this paper is threefold: first, to present a framework of five “facets,” i.e., distinct but complementary ways in which the observed appeal of a consumer shopping…

The art of appeal in electronic commerce: Understanding the impact of product and website quality on online purchases

Fei Liu, Bo Xiao, Eric T.K. Lim, Chee-Wee Tan

The purpose of this paper is to advance product appeal and website appeal as focal psychological mechanisms that can be invoked by business-to-consumer e-commerce sites to…

The influence of perceived value on purchase intention in social commerce context

Chunmei Gan, Weijun Wang

The purpose of this paper is to examine the effects of perceived benefits, i.e. utilitarian value, hedonic value and social value, as well as perceived risk, on purchase intention…

Understanding impulse purchase in Facebook commerce: does Big Five matter?

Lai-Ying Leong, Noor Ismawati Jaafar, Ainin Sulaiman

The purpose of this paper is to examine the effects of the Big Five Model (BFM), the urge to purchase (UP) and urgency (UR) on impulse purchase (IP) in Facebook commerce…

Examining the influence of online retailers’ micro-blogs on consumers’ purchase intention

XiaoMing Zhou, Qi Song, Yu-yin Li, Huimin Tan, Hang Zhou

The purpose of this paper is to identify the key determinants of the information value of enterprises’ micro-blogs, drawing on the consumer’s perspective. This paper examines the…

Understanding relationships among customer experience, engagement, and word-of-mouth intention on online brand communities: The perspective of service ecosystem

Mingli Zhang, Mu Hu, Lingyun Guo, Wenhua Liu

Thriving brand communities are inseparable from engaged members and their word-of-mouth behavior. The purpose of this paper is to investigate which customer experience elevates…

Sales agents vs the internet: Understanding service sabotage based on the conservation of resources theory

Estrella Díaz, David Martín-Consuegra, Águeda Esteban

The purpose of this paper is to analyze perceptions of service cannibalization from sales agents when faced with increased online sales, and their consequences on the employee…

Decision quality and satisfaction: the effects of online information sources and self-efficacy

Yalan Yan, Xi Zhang, Xianjin Zha, Tingting Jiang, Ling Qin, Zhiyuan Li

Digital libraries and social media are two sources of online information with different characteristics. The purpose of this paper is to integrate self-efficacy into the analysis…

Using netnography for the study of role-playing in female online games: Interpretation of situational context model

Yi-Sheng Wang, Wei-Long Lee, Tsuen-Ho Hsu

The purpose of this paper is to explore in depth the special context and unique life experience of the online role-playing game and to provide insights regarding an interpretation…

Examining the effects of network externalities, density, and closure on in-game currency price in online games

Xuexin Xu, Xiaodong Yang, Junhua Lu, Ji Lan, Tai-Quan Peng, Yingcai Wu, Wei Chen

Massively multiplayer online role-playing games (MMORPGs) create quasi-real social systems in which players can interact with one another, and quasi-real economic systems where…

The drivers for cloud-based virtual learning environment: Examining the moderating effect of school category

Hew Teck Soon, Sharifah Latifah Syed A. Kadir

The purpose of this paper is to verify the moderating effects of school category based on the self-determination theory (SDT) in cloud-based virtual learning environment (VLE…

Does the Great Fire Wall cause self-censorship? The effects of perceived internet regulation and the justification of regulation

Zhi-Jin Zhong, Tongchen Wang, Minting Huang

The purpose of this paper is to examine the impact of internet censorship, which is represented by the Great Fire Wall, on Chinese internet users’ self-censorship.

Is offensive commenting contagious online? Examining public vs interpersonal swearing in response to Donald Trump’s YouTube campaign videos

K. Hazel Kwon, Anatoliy Gruzd

The purpose of this paper is to explore the spillover effects of offensive commenting in online community from the lens of emotional and behavioral contagion. Specifically, it…