Internet Research: Volume 16 Issue 4

A collaborative model for service provision by multiple public‐sector agencies

Hsin‐Pin Fu, Tien‐Hsiang Chang, Pei Chao, Chyou‐Huey Chiou

This study proposes an integrated collaborative web site among government agencies to enhance customer satisfaction with the service quality of government agencies.

Explaining Internet dependency: An exploratory study of future purchase intention of Spanish Internet users

Carla Ruiz Mafé, Silvia Sanz Blas

To analyse key drivers of Internet dependency and its impact on willingness to purchase online.

The value of participation in virtual consumer communities on brand loyalty

Rong‐An Shang, Yu‐Chen Chen, Hsueh‐Jung Liao

To examine the effects of consumers' lurking and posting behaviors in virtual consumer communities on specific brand loyalty.

Overlap among major web search engines

Amanda Spink, Bernard J. Jansen, Vinish Kathuria, Sherry Koshman

This paper reports the findings of a major study examining the overlap among results retrieved by three major web search engines. The goal of the research was to: measure the…

Improving training needs assessment processes via the Internet: system design and qualitative study

Yu‐Hui Tao, C. Rosa Yeh, Sheng‐I Sun

The goal of this research is to demonstrate how web‐based applications improve the effectiveness of a very important human resource (HR) function. It proposes a framework of a…

Do current anti‐cyberloafing disciplinary practices have a replica in research findings?: A study of the effects of coercive strategies on workplace Internet misuse

Pablo Zoghbi Manrique de Lara, Domingo Verano Tacoronte, Jyh‐Ming Ting Ding

This study aims to test the extent to which current coercive control strategies receive research support in controlling deviant workplace Internet behavior, also called…