International Journal of Commerce and Management: Volume 19 Issue 2

Strategic alliances as a competitive strategy: How domestic airlines use alliances for improving performance

James Rajasekar, Paul Fouts

The purpose of this paper is to examine how domestic airlines benefit when they have code sharing arrangements with international carriers.

Do multinational companies have effective transfer pricing systems of intangible assets and e‐commerce?

Wagdy M. Abdallah, Ahmed S. Maghrabi

The purpose of this paper is to investigate the way that multinational companies can design effective transfer pricing systems of intangible assets with special consideration of…

Service quality management applying the balanced scorecard: an exploratory study

Pauline Ratnasingam

The purpose of this paper is to examine the role of the balanced scorecard methodology in web services quality. A balanced scorecard framework is developed for web services…

A study of relations among service quality differences, post‐purchase behavior intentions with personality traits, and service recovery strategy as intervening variables

Wen‐Bao Lin

The purpose of this paper is to discuss the effect of the difference between the consumer's expectation and perception of service quality on post‐purchase behavior intentions, and…

Will the human factors of relationship selling survive in the twenty‐first century?

J.D. Williams, Robert Everett, Elizabeth Rogol

This paper aims to investigate whether this savored relationship goal within business‐to‐business selling will survive through this century's formidable stumbling blocks. The…

The age of responsibility

Abbas J. Ali