International Journal of Commerce and Management: Volume 16 Issue 3/4

An analysis of the relationship between organizational strategy and human resource policies in Turkey

Cem Tanova, Himmet Karadal

The paper explores the relationship between organizational strategies and human resource management strategies. Data was collected from owners or topmanagers and managers in…

Labor relationships strategies, tactics, and post‐election management practices in trucking

Satish P. Deshpande

The purpose of this paper was to explore various labor relations strategies and tactics used by trucking companies in union elections in the United States. In addition, the paper…

The determinants of customer loyalty: An analysis of intangible factors in three service industries

Lien‐Ti Bei, Yu‐Ching Chiao

The purpose of this study is to investigate how customers’ perceptions of service quality, product quality, and price fairness influence their loyalty to a particular service…

HRM systems architecture and firm performance: Evidence from SMEs in a developing country

Prahlad Kasturi, Alexei G. Orlov, John Roufagalas

Human Resource Management (HRM) effects on firm performance can be examined at the systems architecture (i.e., guiding principles or philosophy), the policy, or practices levels…

Transfer of management practices in a cross‐institutional setting: A case study on a western firm’s subsidiary in the Ukraine

Peter Hultén

This paper focuses on the managerial challenges involved in establishing subsidiaries in the Post‐ Soviet market. In these circumstances, the Western firms’ management meets the…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/10569210680000209. When citing the…

The impact of NAFTA on the Mexican‐American trade

Mihai Nica, Ziad Swaidan, Michael M. Grayson

This study analyzes the impact of the North American Free Trade Agreement (NAFTA) on the trade between Mexico and the U.S. NAFTA was signed by the U.S., Canada and Mexico on 17…