Quality Assurance in Education: Volume 9 Issue 3

Measuring the determinants of quality in UK higher education: a multinomial logit approach

Timothy Rodgers, Deb Ghosh

A large number of correlation analysis studies of UK data have suggested that there is a weak relationship between student input quality (for example, “A” level performance) and…

Total quality management in California public higher education

Nael Aly, Joseph Akpovi

This paper investigates the extent of Total Quality Management (TQM) implementation in two California public higher education systems: the California State University (CSU) and…

Developing a quality assurance framework for in‐service training and development

Lorna Storr, Keith Hurst

This assignment describes the management and delivery of training within Harrogate Health Care Trust. A critical analysis is undertaken using a SWOT analysis that is purposefully…

A conceptual framework for guaranteeing higher education

John J. Lawrence, Michael A. McCollough

The lessons of quality management apply to services as well as tangible goods. Awareness also has been increasing that services, like tangible goods, can be guaranteed as a means…

(H)E‐developments: an autobiographical narrative

Jane Thompson, Janet McGivern, Dina Lewis, Gabi Diercks‐O’Brien

Drawing on the authors’ experiences at the University of Lincolnshire and Humberside (ULH), this autobiographical narrative explores the development of distance learning…

Towards a pragmatic scholarship of academic development

Graham Badley

Argues for an eclectic and pragmatic model of academic development. Such a model encourages inquiry into, and conversations about, academic problems and practices. The intention…