Quality Assurance in Education: Volume 31 Issue 3

Lessons learned designing and implementing a quality assurance system in an industrial engineering school

Mariechen Benz-Camino, Martha T. Ramírez-Valdivia, Marjorie Morales-Casetti, Danilo Sirias

This paper aims to present the lessons learned during the design and implementation of a quality assurance system (QAS) in an academic unit and considers the regulatory changes to…

Institutional change through departmental quality assurance self-studies

Klodiana Kolomitro, Jenna Inglese, Denise Stockley, Jill Scott, Madison Wright

In 2010, the Ontario Universities Quality Assurance Council was established and became responsible for monitoring the quality of university programs, and each university was…

Program accreditation for enterprise change: how organizational support and commitment impact citizenship behaviour in Oman

Yasser F. Hendawy Al-Mahdy, Mahmoud Emam

This study aims to investigate a mediated-effects model of organizational support and citizenship behaviour. The model proposes organizational support as an antecedent of…

Towards a model of service excellence at a community college in Trinidad and Tobago

Doodnath Persad, Permilla Farrell, Carla Alonzo-Williams, Roxanne Sargeant

Unless higher education institutions ensure that first-rate academic programme offerings are supported with the provision of high-quality services, student satisfaction…

Exploring the influence of student emotions and professor behaviour on course ratings: a quantitative analysis

Krzysztof Rybinski

This paper aims to investigate the relationship between student emotions, professors' performance and course ratings and difficulty.

An instrument for studying TQM implementation in primary education: development and empirical investigation

Eleni Sfakianaki, Nikolaos Kaiseroglou, Andreas Kakouris

Primary education (PE) forms the foundation of high-quality education systems, but it is often underestimated. This paper aims to develop and empirically validate a measurement…

Sealing the gaps: enhancing quality control in business school dissertations

Atul Kumar, Amol Gawande, Akash Agarwal, Shailendrakumar Kale, Vinaydeep Brar, Shirish Raibagkar

The purpose of this study is to identify and address significant quality gaps present in business school dissertations in India. Dissertations, an integral and a special component…

Using the voice of the student to identify perceptions of teaching effectiveness attributes: a pilot study

Elizabeth A. Cudney, Somer Anderson, Robbie Beane, Sandra Furterer, Lakshmy Mohandas, Chad Laux

Teaching effectiveness is essential to student learning, engagement and success. This study aims to identify the perceived teaching effectiveness attributes from the student’s…

The impact of the physical environment on the quality of distance education

Khawlah M. Al-Tkhayneh, Abdel Rahman Mitib Altakhaineh, Khaled Khamis Nser

This study aims to discuss the impact of the physical environment on the quality of distance education from the viewpoint of a number of teaching staff in Jordanian universities…