Quality Assurance in Education: Volume 29 Issue 2/3

Using a simulation-based process to select applicants: enhancing quality evaluation of a teacher education programme

Orna Levin, Bilha Paryente

This study aims to examine the process of using simulation to select candidates from a pool of teacher-education-programme applicants, considering the applicants’ perspective. The…

Exploring internal challenges for quality assurance staff in Vietnam: voice of insiders

Cuong Huu Nguyen

This paper aims to determine how quality assurance practitioners in Vietnam describe their levels of professional knowledge and related skills, as well as identifying factors that…

Curbing the drawbacks of digitization on psycho-social risks at work in educational institutions. Preliminary evidence from Europe

Rocco Palumbo

Digitization is reshaping the functioning of educational institutions. Large attention has been paid to the innovative service models enabled by digitization. However, the…

A look at university student service quality and satisfaction

Ling Kee Htang

The purpose of this study is to investigate university students’ perception of service quality and satisfaction in a developing country to guide quality improvement.

What constitutes quality to students in higher education? An empirical investigation of course-level student expectations

Zsuzsanna Tóth, Bálint Péter Bedzsula

The purpose of this paper is to identify and interpret the critical quality attributes of core educational services at the course level both with student and lecturer involvement…

The response of German business schools to international accreditation in global competition

Hongmei Sziegat

This study aims to reflect how German business schools respond to the diffusion of the triple accreditation: AACSB (Association to Advance Collegiate Schools of Business), EQUIS…

Congruity and contradiction: student and institutional perspectives of learning and quality in higher education

Jovan F. Groen

This paper aims to examine graduate student learning experiences and perceptions of quality and the extent to which these learners were living the intended experiences that…

The effects of quality of services and emotional appeal on university reputation: stakeholders’ view

Orhan Dursun, Cigdem Altin Gumussoy

Competitive universities try to improve their reputation to attract the best students as university reputation is a significant factor affecting the decision of a student. In this…

International examiners’ participation of the Viva: a ritual or an actual indicator of research quality?

Adam Nir, Ronit Bogler

Little is known about the impact external Viva examiners coming from the international community of scholars have on the quality of PhD research. This study aims to argue that the…

Deconstructing quality at multi-campus universities: what moderates staff and student satisfaction?

Larissa Sue Christensen, Natalie Elizabeth Nilsen

Through using a realist approach, this study aims to identify the key moderators of multi-campus effectiveness through a systematic literature review, with a focus on faculty…

Increasing service quality at a university: a continuous improvement project

Fernando Gonzalez Aleu, Edgar Marco Aurelio Granda Gutierrez, Jose Arturo Garza-Reyes, Juan Baldemar Garza Villegas, Jesus Vazquez Hernandez

The purpose of this paper is to evaluate a continuous improvement project (CIP) at a Mexican university designed to increase engineering graduate student loyalty.

Exploring impacts on students as givers of teaching feedback

Murray Lane, Deanna Meth

Feedback is usually given for the primary benefit of the feedback recipient and often involves the unidirectional delivery of information. The purpose of this paper is to reverse…

Developing a quality assurance identity in a university: a grounded theory approach

Godson A. Tetteh, Kwasi Amoako-Gyampah, Juliet Twumasi

The purpose of this study is to demonstrate in the context of quality assurance (QA), how stakeholders define quality education and its connections to maximize value for the…

Understanding the challenges of e-learning during the global pandemic emergency: the students’ perspective

Mohsin Abdur Rehman, Saira Hanif Soroya, Zuhair Abbas, Farhan Mirza, Khalid Mahmood

This study aims to debate and highlight the challenges faced by university students regarding e-learning during the global pandemic emergency. Furthermore, it sketches the…

Enhancing learning opportunities in higher education: best practices that reflect on the themes of the national student survey, UK

Kasun Gomis, Mandeep Saini, Chaminda Pathirage, Mohammed Arif

This study aims to assess “learning opportunities” provided to undergraduate students, from level three to six, in higher education (HE). A knowledge gap was identified within the…

Extrinsic and intrinsic motivation towards the online component of blended learning in accounting education: evidence from a Malaysian public university

Tingting Liu, Suria Zainuddin

This study aims to explore the extrinsic and intrinsic motivational factors that affect accounting students’ acceptance behaviour towards the online component of blended learning…

Pedagogy for its own sake: teacher’s beliefs about activity-based learning in rural government schools of Kashmir

Wahid Ahmad Dar

This paper aims to explore the contextual problems and priorities that create tensions in the implementation of activity-based learning reforms such as learning enhancement…