Quality Assurance in Education: Volume 26 Issue 1

The impact of ISO quality management systems on primary and secondary schools in Spain

Jorge Antonio Arribas Díaz, Catalina Martínez-Mediano

The purpose of this study is to evaluate the application of quality management systems (QMS) based on international standards of quality in education (ISO 9001:2008) and ascertain…

Is there such a thing as school quality culture?: In search of conceptual clarity and empirical evidence

Jörg Markowitsch

The purpose of this paper is to clarify the concept of “school quality management culture” in relation to the general notion of “school organizational culture” and to review…

Deconstructing quality in South African higher education

Kehdinga George Fomunyam

This study aims to examine six South African universities with a particular focus on the quality of teaching and learning.

Making sense of student feedback using text analysis – adapting and expanding a common lexicon

Elizabeth Santhanam, Bernardine Lynch, Jeffrey Jones

This paper aims to report the findings of a study into the automated text analysis of student feedback comments to assist in investigating a high volume of qualitative information…

Designing non-cognitive construct measures that improve mathematics achievement in Grade 5-6 learners: A user-centered approach

Madhabi Chatterji, Meiko Lin

The purpose of this study was to design and iteratively improve the quality of survey-based measures of three non-cognitive constructs for Grade 5-6 students, keeping in mind…

TQM paradigm for higher education in the Philippines

Janette Rodriguez, Madonna Valenzuela, Nunilon Ayuyao

Critical success factors (CSFs) in total quality management (TQM) implementation are vital to the quality improvement of organizations, including higher education institutions…

Critical factors affecting students’ satisfaction with higher education in Sri Lanka

I.M.S. Weerasinghe, R.L.S. Fernando

The purpose of this study is to explain critical factors affecting student satisfaction levels in selected state universities in Sri Lanka.

Towards a more meaningful involvement of librarians in academic program reviews

Lynne Bowker

Using a descriptive case study approach, this paper aims to validate academic librarians’ perceptions that they are marginalized by faculty during academic program reviews, and…