Table of contents
Towards a model and methodology for assessing student learning outcomes and satisfaction
Lola C. Duque, John R. WeeksThe purpose of this paper is threefold: first, to introduce a conceptual model for assessing undergraduate student learning outcomes and satisfaction that involves concepts drawn…
Performance management practices, information and communication technology (ICT) adoption and managed performance
James R.K. Kagaari, John C. Munene, Joseph Mpeera NtayiThe purpose of this paper is to demonstrate the need for managers of public universities to pay attention to performance management practices and information communication…
Performance‐based service quality model: an empirical study on Japanese universities
Parves Sultan, Ho WongThis paper aims to develop and empirically test the performance‐based higher education service quality model.
Quality in action: closing the loop
Chenicheri Sid Nair, David Pawley, Patricie MertovaThis paper aims to report on how an Administrative Division at a research‐intensive Australian university utilised feedback data from the Learning and Growth Survey, to initiate…
Student perceptions of service quality in a multi‐campus higher education system in Spain
Josep Gallifa, Pere BatalléThis paper aims to present an in‐depth case study with student perceptions of service quality, discussing the relevance of these perceptions for the important issue of quality…
ISSN:
0968-4883e-ISSN:
1758-7662ISSN-L:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova