Training for Quality: Volume 2 Issue 2

The TQM Albatross

Clive E. Hoare

Warns that in TQM, there is a danger of losing sight of the originalmotives that prompted the endeavour in the first place. The TQMinitiative can become the end, rather than the…

Quality Training: : The Key to Quality Improvement

Jaideep G. Motwani, Mary L. Frahm, Yunus Kathawala

Argues that organizations are in the midst of a competitive revolutionand quality improvement is an important factor in the quest to remaincompetitive. Companies are realizing…

Assessing Total Quality Training in Wales

Anoop Patel

Presents survey results of training for quality in manufacturingcompanies in Wales. Six geographical areas – Cardiff, Newport, Swansea,Llandudno, Shrewsbury and Llandrindod Wells…

TQM, Customer/Supplier Relations and Human Resource Management

P.B. Beaumont, L.C. Hunter, D.M. Sinclair

Examines a Japanese‐owned customer organization in Britain which hasadopted Kaizen (continuous improvement) programmes in order to discoverwhat effect this has had on the internal…

TQM Training for Small and Medium Industries in Malaysia

Amir Hamzah, Samuel Ho

Suggests that, in today’s economy, competition is greater than ever. Forsmall and medium industries (SMIs) to continue to survive and grow, thequality of their goods and services…

Quality in a Multinational IT Services Company: : Hard‐earned Experiences

John G. Koenigsberger

The information technology industry is gradually coming to realize thatit is not immune from the commercial pressures which, traditionally,have been the major drivers towards…