Human Resource Management International Digest: Volume 18 Issue 5

Is there value in personal‐development training for women?

Describes the benefits women can gain from attending a personal‐development course.

Hothouse training grows store managers for Sainsbury's: Supermarket chain develops internal talent

Describes how the UK supermarket chain Sainsbury's is using the Hothouse development program to give its most promising deputy managers the skills they need to become store…

Culture‐change program restores the gloss to Leighs Paints: Training and development foster a “can do” attitude

Describes a culture‐change program, supported by employee development, at Leighs Paints.

Paul UK rises to the training challenge: Employee development supports baker's plans for growth

Describes award‐winning training at UK baker and patisserie Paul UK.

LexisNexis turns the spotlight on innovation: Gardening projects help to stimulate creativity

Describes an award‐winning training program that helped to increase innovation at business‐information provider LexisNexis.

Training transforms the fortunes of Chesapeake manufacturing plant: Site becomes beacon of good practice

Describes how award‐winning training for all 220 employees of a UK packaging plant, which had been threatened with closure three years ago, helped to transform the site into a…

HR wins a strategic role at QBE insurance: Transformation takes place in partnership with business leaders

Describes the transformation of HR at QBE Insurance, focusing on how the group HR team has engaged both the business and divisional HR teams across an international operation to…

O2 academy connects salesforce with customers: Team now sells on value and satisfaction rather than features or price

Details how the O2 sales academy has helped to improve the skills of the UK mobile‐telecommunications company's sales force.

Rubicon directors give lessons in leadership: Ex‐warehouse manager trained to become a senior executive

Describes how the former warehouse manager at UK furniture‐installation company Rubicon Developments Ltd was trained to become a top manager and so free the firm's two directors…

Advanced apprenticeships ripen skills at the Bank of New York Mellon: Training promotes staff satisfaction and loyalty

Describes how an advanced‐apprenticeship scheme developed by the Bank of New York Mellon and the National Skills Academy for Financial Services (NSAFS) is offering a fast track to…

Making improvements stick: The importance of people over process

Explains how to make organizational reforms last.

Medical‐workforce planning: an art or science?: The difficult problem of matching supply and demand

Illustrates how the NHS workforce‐review team looks at the area of medical workforce planning and some of the problems that planners face.

Interview with Eugene Sadler‐Smith, author of The Intuitive Mind

The purpose of this paper is to provide an interview with Eugene Sadler‐Smith, Professor of Management Development and Organizational Behaviour, at the University of Surrey's…

Ready for battle (US labour relations)

Adaptive intelligence (training and development)

True grit: real resilience

Special report: background checking

The Call-Center Training Handbook: A Complete Guide to Learning and Development in Contact Centers

Emotional Intelligence: Activities for Developing You and Your Business

Gone but not forgotten (rewarding former colleagues)

Divide profits and conquer (how co-ownership helps John Lewis to build good customer relationships)

Why change programmes fail

Legislation protects employees from victimisation

Out with workplace homophobia

Expand at your own risk (manufacturing plant expansion)

Key to success (music)

How to Grow Leaders: The Seven Key Principles of Effective Leadership Development

A match made in heaven (love at work)

The 100 best companies to work for