Human Resource Management International Digest: Volume 18 Issue 4

Workplace spirituality versus workplace politics: what's wrong with becoming a “NON”?

Examines ways to rise above organizational politics by redefining success and progress.

BT Business Sales dials up a customer‐focused coaching culture: Program combines new technology with tailored training

Describes how BT Business Sales developed a customer‐focused coaching culture through training provided to its call‐center managers, first‐line managers and call‐handling advisors.

Magnet induction draws out the best in new employees: Four‐day course imparts skills and confidence

Describes an award‐winning four‐day induction course at UK kitchen retailer Magnet.

“Humane” resource management at Guangxi Bank of Industry and Commerce: Organization treats all its employees as members of the family

Explores, from an insider's perspective, the operation of so‐called “humane” resource practices at Guangxi Bank of Industry and Commerce.

The key role of employees in making customers more loyal: The case of Discount Bank, Israel

Details the key role of employees in improving customer loyalty at Discount Bank, Israel.

NLP helps Metronet Rail maintenance employees to stay on track: Techniques prove their worth in a period of organizational upheaval

Describes how neuro‐linguistic programming (NLP) techniques helped employees of a Tube maintenance company during a period of major organizational upheaval.

Training steers Nissan to a safe‐working culture: Zero‐injuries program brings major cost saving

Describes the award‐winning Zero Injuries training program at car‐manufacturer Nissan's Sunderland plant in the UK.

Clinton Cards Group turns jobs into careers: Retailer launches nationally accredited training program

Details how UK greetings‐card and gift retailer Clinton Cards Group has focused over the last three years on recognizing and building the skills of its employees through…

ADAS fosters a sense of belonging: Environmental consultancy voted best place to work

Describes some of the policies that helped UK environmental consultancy ADAS to win best‐to‐work‐for prize in the Edie Awards for Environmental Excellence.

Creating the right environment for improvement: How to close the gap between what you have and what you need

Explains the importance of organizational environment and reveals how to align it with organizational success.

Improving performance appraisals using a real‐time talent management system: The advantages of a real‐time talent management system

Reveals how a real‐time talent‐management system (RTTMS) can improve the performance‐appraisal process using existing technologies and current HR best practices.

Plato as personnel manager: Exploring the classics to learn about people management

Describes how Plato's philosophy has influenced, and may continue to affect, modern human‐resource management.

Interview with Takashi Shimamura (“Shima”)

The purpose of this paper is to provide an interview with Shimamura Takashi, Nike Japan HR Business Partner and Asia Talent Acquisition Director for Nike, Inc.

Improving Learning Transfer

Innovation acceleration

Fresh thinking (learning and behaviour)

Johnson & Johnson’s transformational leadership program prepares quality leaders for global challenges

American Eagle Outfitters creates a branded intranet that unites its associates

Global sales training’s balancing act

Armstrong’s Handbook of Human-resource Management Practice (11th ed.)

Voice and Silence in Organizations

Pulling together (motivating employees)

The disposable worker (the poor state of the US employment market)

No good deed goes unrewarded (employee recognition)

Make matters clear to your volunteers

Train to gain a sporting chance

Role of HR in the new world of sustainability