Table of contents
HR a catalyst for business change at LL Bean
Despite recording more than $1 billion in annual sales world‐wide, LL Bean faces the pressures of all major retailers – competition, fluctuating sales, overcapacity in the sector…
Success through inclusion: equality and diversity at Barclays
For UK bank Barclays, equality and diversity best practice is not only the right thing to do, it delivers innovation, insight and access to new resources. The bank’s four‐year…
The figures add up for KPMG’s army of volunteers
A UK accountancy firm which is “founded on its people and earns its licence to operate through them” allows any of its employees to take half a day each month in work time for…
People development at Allen & Overy
Lawyers, coming from a culture where admitting lack of knowledge and making necessary “mistakes” are not seen as correct behavior, may not be the easiest group of people to train…
Jellinek Center packages a decade of support
Increasing delegation to clinical departments has been a feature of health‐care organizations in recent years. However, as managers of these departments take greater…
Partnership agreement makes waves at Shields Shiprepairers
When UK firm Shields Shiprepairers signed a formal social‐partnership agreement with trade‐union officials in 2000, the move represented a symbolic break from conflicts of the…
The hotel where staff give marks out of ten on their guests
Hotel guests are used to awarding marks out of ten for the service they receive but, at the USA’s first restaurant and hotel to receive double‐five‐star (Mobil) and…
Ritz‐Carlton employees go for gold
The Ritz‐Carlton hotel chain is famous for its excellent service and for providing customers with the experience of a lifetime. In his Harvard Business Review article, Paul Hemp…
Philips Components adopts mini‐company structure
A new form of organizational structure is helping the giant Philips electronics company to gain more improvements and innovations from workers on the shopfloor at one of its…
Aspects of teamwork tax the Inland Revenue
The Inland Revenue (IR), the UK’s tax assessment and collection department, does not exhibit many of the characteristics usually associated with teamworking – such as a change in…
Making the most of mentoring
Mentoring can help an organization to win in today’s escalating “war for talent” – but will achieve this most effectively if the mentoring program is aligned with the…
ISSN:
0967-0734e-ISSN:
1758-7166ISSN-L:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King