International Journal of Physical Distribution & Logistics Management: Volume 40 Issue 5

Third‐party logistics provider customer orientation and customer firm logistics improvement in China

Yu Tian, Alexander E. Ellinger, Haozhe Chen

Based on customer value theory, this paper aims to propose and test a conceptual model of the relationship between third‐party logistics (3PL) provider customer orientation and…

Supply chain information and relational alignments: mediators of EDI on firm performance

Keah Choon Tan, Vijay R. Kannan, Chin‐Chun Hsu, G. Keong Leong

The purpose of this paper is to examine the effects of inter‐organization information exchange on supply chain information and relational alignment. Drawing on literature on…

Developing a decision‐making framework for levels of logistics outsourcing in food supply chain networks

H.I. Hsiao, J.G.A.J. van der Vorst, R.G.M. Kemp, S.W.F. (Onno) Omta

The purpose of this paper is to present a decision‐making framework for outsourcing levels of logistics activities. These are: execution level of basic activities (such as…

Physical distribution service quality in online retailing

Yuan Xing, David B. Grant, Alan C. McKinnon, John Fernie

Many traditional retailers use the internet as a complementary business channel while “pure player” retailers only sell products via the internet. The question of who is better at…