International Journal of Physical Distribution & Logistics Management: Volume 22 Issue 6

Measuring Customer Service in Distribution

Geraldine Livingstone

ICI Plastics set up their own measurement system to measure their“In Full On Time” philosophy. This is now a combination ofmanual and automatic recording. Over the three years…

Benetton – Global Logistics in Action

Peter Dapiran

Explores the development and operations of Benetton, anItalian‐based fashion designer and manufacturer. In order to maintainits fast response time – a necessity to stay a leader…

Developing a Customer‐focused Logistics Strategy

Douglas M. Lambert

The increasing rate of change in technologies and markets and thesearch for competitive advantage, have led to a new focus on logisticsstrategy and management. In the dynamic…

Violations of Intellectual Property Rights: An Examination of Pacific Region Abuses and Responses

Laurence Barton

The systematic stealing of patents, copyright ownership andindustrial secrets remain a complex and costly dilemma for corporateinterests worldwide. Analyses the role which…

Strategic Value Pricing: Its Role in International Business

Richard Lancioni, John L. Gattorna

Describes the major strategies used in setting prices ininternational markets. Emphasizes the issue of developing pricingstrategies early in the development phase of new product…

Effective Supplier Alliances and Partnerships

Les Wyatt

What are supplier relationships? Looks at subjective and objectivemeasures, how we set them up, how to choose partners, whom we shouldchoose. The potential benefits are synergy…

Logistics Networks: Achieving Quantum Improvements in Cost/Service Equations

John L. Gattorna

Examines the paradox facing companies in general of how to takecost out of a logistics network, while simultaneously maintaining orimproving agreed levels of service, and seeks an…