International Journal of Physical Distribution & Logistics Management: Volume 21 Issue 8
Table of contents
Pathways to Customers: Reducing Complexity in the Logistics Pipeline
John L. Gattorna, Norman H. Chorn, Abby DayThe fundamental weakness in traditional supply‐chain managementthinking is that of trying to change the behaviour of everyone involvedby exhorting them to create and maintain a…
Distribution Cost Accounting in International Logistics
Richard LancioniIn general, distribution costs fall into two discrete areas:staff/administration costs, i.e. those cost centres associated withsupporting the line distribution functions; and…
User Perceptions of Customer Service
James M. Hunt, Rajan ChandranIn assessing international marketing endeavours, it is essential tounderstand customer services as a function of the logistics structuresof global organisations. Users form…
Dialectic of the Information Revolution
Jeremy ShapiroTechnical barriers to the use of advanced decision support systemsbased on mathematical programming models for integrated planning arebecoming less and less important. The more…
Total Quality Management: Panacea or Pitfall?
Norman H. ChornThere are two types of learning in organisations: single‐looplearning is a participative process of fine tuning or refinement,occurring inside the system; double‐loop learning is…
Building Relationships in Distribution Channels
John L. GattornaStrategic partnering is a method of developing a relationshipbetween two members of a distribution channel based on the growth ofunderstanding, trust and shared information. It…
Manufacturing Strategy as a Competitive Weapon
Steve YoungIn today′s highly competitive and fast‐changing businessenvironment, the manufacturing function must be more highly integratedinto the total company. Successful manufacturers have…
ISSN:
0960-0035e-ISSN:
1758-664XISSN-L:
0960-0035Online date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Ivan Russo
- Professor Shashank Rao